Prime Protein Terms and Conditions Overview

1. Account Registration and Management

To make purchases on Prime Protein, users must register by providing accurate personal details. Each email and mobile number can be associated with only one account. While multiple accounts can share the same delivery address, each must have unique contact information. Users can manage multiple delivery addresses within their account settings.

2. Ordering and Delivery

Orders can be placed for delivery to various cities from a single account. Prime Protein offers four delivery slots daily:

• 7:00 AM – 9:30 AM

• 9:30 AM – 12:00 PM

• 5:00 PM – 7:30 PM

• 7:30 PM – 10:00 PM

Same-day delivery is available for orders placed before 3:00 PM in select areas like Hyderabad, Kodada, Huzurnagar and etc. Orders placed after this time will be delivered the next day.

3. Payment Options

Customers can pay using credit/debit cards or UPI. Online payments are secured with RBI-mandated authentication protocols. In cases where items are undelivered, refunds are credited to the customer's Prime Protein wallet, which can be used for future purchases or refunded to the bank account upon request.

4. Returns and Refunds

Products will be returned only if they are unopened and informed within 48 hours.

Refunds are credited to the Prime Protein wallet. For card payments, refunds to the bank account are processed within 7–10 working days upon request.

5. Order Modifications and Cancellations

Orders can be modified or canceled before the cut-off time for the selected delivery slot. Post cut-off, modifications aren't allowed, and cancellations may incur a fee to compensate for processing efforts. If items are missing upon delivery, customers have a 48-hour window to report and claim refunds.

6. Customer Support

Customer service is available daily from 7:00 AM to 10:00 PM via phone at +91 800871 0841 or email at [email protected].

7. Referral Program

Registered users can refer up to 20 friends using a unique referral code found in their account. Successful referrals earn a ₹50 discount

8. Bulk Orders and Product Suggestions

Customers interested in bulk purchases can contact or whatsapp on +91 800871 0841.

9. Product Availability and Offers

Prime Protein offers a wide range of supplements, including proteins, vitamins, and pre-workouts. Discounts vary across products, with some items offering up to 60% off. Offers are subject to change and availability.

10. Security and Privacy

All transactions are secured, and customer data is handled with confidentiality. The website employs standard security measures to protect user information.